What service levels should MSIS commit to?

-- Gray Carper (gcarper@med.umich.edu) 

What’s that you say? You’re hankering for another survey? Well I’m here to make your day!

PIM is working to reshape the performance targets in our Incident and Service Request SLEs.

We want to make them more meaningful and achievable.

You can help by telling us what you think. (It’s a survey!)

 Questions? Just send a note to msis-pim-questions@umich.edu.