You won't believe what agents did with these 6 Zendesk features!!

by Michael Warden (who sincerely apologizes for the clickbait title) As we embark on our new Service Level Commitments , it's a goo...

Announcing New Solutions Delivery Service Level Commitments!

-- Gray Carper (gcarper@med.umich.edu) Over three years ago, the Solutions Center minted Service Level Expectations for Incidents ...

What service levels should MSIS commit to?

-- Gray Carper (gcarper@med.umich.edu)   What’s that you say? You’re hankering for another survey? Well I’m here to make your day! ...