Rethinking Competition

- Submitted by Cindy Leavitt I grew up playing sports and would label myself as a competitive person. I like to win. You can ask anyone ...

Virtual Servers: What a difference a year makes

-- Tony Markel Recently, the virtual server team passed a significant milestone.  It's been one year since we established a small cr...

MSIS NPS Survey Results: Quarter 1 2016

-- Gray Carper (gcarper@med.umich.edu) Performance & Improvement Management recently closed another round of our periodic cust...

Problem Management Update

 --Sue Boucher and Steve Sarrica Last October through the completion of Monica's project titled "Big Bad Wolf," MSIS bega...

Acknowledging our Stories

Submitted by: Cindy Leavitt The idea of the importance of stories was first introduced to me in the “Crucial Confrontations” course that...