MSIS NPS Survey Results: Quarter 2 2016

-- Gray Carper (gcarper@med.umich.edu) Performance & Improvement Management recently closed another round of our periodic cu...

How well is MSIS serving you?

-- Gray Carper (gcarper@med.umich.edu)  Performance & Improvement Management has launched the latest round of MSIS' quar...

MSIS NPS Survey Results: Quarter 1 2016

-- Gray Carper (gcarper@med.umich.edu) Performance & Improvement Management recently closed another round of our periodic cust...

How well is MSIS serving you?

-- Gray Carper (gcarper@med.umich.edu)  Performance & Improvement Management has launched the latest round of MSIS' quarte...

MSIS NPS Survey Results: Quarter 4 2015

-- Gray Carper (gcarper@med.umich.edu) Performance & Improvement Management recently closed another round of our periodic custome...

MSIS NPS Survey Results: Quarter 3 2015

-- Gray Carper (gcarper@med.umich.edu)   Performance & Improvement Management recently closed another round of our periodic cus...

Qualtrics has been TTO'd!

- Michael Warden TTO for Qualtrics As of this Thursday, MSIS has approved a Transition to Operations (TTO) Design Package for Qualtric...

How well is MSIS serving you?

-- Gray Carper (gcarper@med.umich.edu)  Performance & Improvement Management has launched the latest round of MSIS' quarter...

MSIS Survey Results: April - July 2015

-- Gray Carper (gcarper@med.umich.edu) Performance & Improvement Management just closed another round of our periodic customer ...

What service levels should MSIS commit to?

-- Gray Carper (gcarper@med.umich.edu)   What’s that you say? You’re hankering for another survey? Well I’m here to make your day! ...

How well is MSIS serving you?

-- Gray Carper (gcarper@med.umich.edu)   Performance & Improvement Management has launched the latest round of our NPS-based ...

MSIS Net Promoter Score Survey Results: January - March 2015

-- Gray Carper ( gcarper@med.umich.edu ) Performance & Improvement Management just completed the first round of our periodic custome...

MSIS Notifications: What We Want

The MSIS notification approach project, codenamed 'Beacon', began with a simple notion: the way we tell people about IT service sta...