MSIS NPS Survey Results: Quarter 2 2016

-- Gray Carper (gcarper@med.umich.edu) Performance & Improvement Management recently closed another round of our periodic cu...

How well is MSIS serving you?

-- Gray Carper (gcarper@med.umich.edu)  Performance & Improvement Management has launched the latest round of MSIS' quar...

MSIS NPS Survey Results: Quarter 1 2016

-- Gray Carper (gcarper@med.umich.edu) Performance & Improvement Management recently closed another round of our periodic cust...

What’s recently changed in ZenDesk?

-- Gray Carper (gcarper@med.umich.edu)  Our Change Management process produced two small adjustments to ZenDesk last week that I’d l...

How well is MSIS serving you?

-- Gray Carper (gcarper@med.umich.edu)  Performance & Improvement Management has launched the latest round of MSIS' quarte...

SUI visual indicators have evolved!

-- Gray Carper (gcarper@med.umich.edu) Through our Subsequent Update Interval SLCs , we’ve committed to writing public updates once...

MSIS NPS Survey Results: Quarter 4 2015

-- Gray Carper (gcarper@med.umich.edu) Performance & Improvement Management recently closed another round of our periodic custome...

MSIS NPS Survey Results: Quarter 3 2015

-- Gray Carper (gcarper@med.umich.edu)   Performance & Improvement Management recently closed another round of our periodic cus...

Automations, Macros and Triggers - oh my!

by Michael Warden MSISers - As you all know, Zendesk is a critical tool in our workflow for providing great service.  And, as many of...

How well is MSIS serving you?

-- Gray Carper (gcarper@med.umich.edu)  Performance & Improvement Management has launched the latest round of MSIS' quarter...

MSIS Survey Results: April - July 2015

-- Gray Carper (gcarper@med.umich.edu) Performance & Improvement Management just closed another round of our periodic customer ...

MSIS Notifications: What We Want

The MSIS notification approach project, codenamed 'Beacon', began with a simple notion: the way we tell people about IT service sta...