MSIS Flotsam and Derelict Information : Zendesk

Showing posts with label Zendesk. Show all posts

Tuesday, March 29, 2016

What’s recently changed in ZenDesk?

-- Gray Carper (gcarper@med.umich.edu) Our Change Management process produced two small adjustments to ZenDesk last week that I’d l...

Tuesday, March 15, 2016

- Michael Warden Today in Zendesk you will start to see the implementation of a set of changes to how our Device Support Agents (DSAs)...

Monday, March 7, 2016

-- Gray Carper (gcarper@med.umich.edu) Through our Subsequent Update Interval SLCs , we’ve committed to writing public updates once...

Sunday, January 17, 2016

-- Gray Carper (gcarper@med.umich.edu) You may have noticed a new Line of Business field in ZenDesk tickets… ...and wondered ...

Tuesday, September 22, 2015

by Michael Warden MSISers - As you all know, Zendesk is a critical tool in our workflow for providing great service. And, as many of...

Monday, July 6, 2015

by Michael Warden (who sincerely apologizes for the clickbait title) As we embark on our new Service Level Commitments , it's a goo...

Tuesday, October 14, 2014

- A PIM tip by Michael Warden In our last review of our Code Blues we had an interesting item come up. A user was frustrated when they...

Thursday, August 7, 2014

-- Tony Markel TL; DR: We're staying with Zendesk by moving down to Zendesk Plus from Zendesk Enterprise. Back when I started t...

Tuesday, June 24, 2014

-- Erik Zempel (with Tony Markel) Sometimes you go looking for one thing and find another. ZenDesk has been a great tool for us, but it...

Wednesday, May 14, 2014

Admit it, you've got the song stuck in your head at this moment. Zendesk is woven into the DNA of our Service Delivery Model. Bec...

Thursday, May 8, 2014

Before enlightenment; chop wood, carry water. After enlightenment; chop wood, carry water. - Buddha Zendesk has provided us with c...