Solutioneering: Innovation and getting it done another way

It is easy for so many of us to solve an incident with a canned default answer of : The only thing we can do is rebuild your machine, I...

Updates on the Delivery Program Resource Management Progress (part 2)

If you recall in a previous post to this blog  , the Delivery Program directors now work together on a process for resource management. That...

Road to Team Transformation with Canvases

If you walked through the collaboration space in building 200 you may have noticed that the wall between poll location C3 and B4 has been la...

Finding Enlightenment - Zendesk and What it means to MSIS and our Customers

Before enlightenment; chop wood, carry water. After enlightenment; chop wood, carry water. - Buddha Zendesk has provided us with c...

Understanding More about the MSIS Strategy : Rigor

 A note from Jack: Below is a post Dave Roberts put together regarding one of the values that MSIS identified last year.  Aside from the r...