Zendesk Insights: Better Data, Information, and Knowledge for Wise Decisions

-- Tony Markel Zendesk recently introduced Insights to our ticketing system.  Insights is a tighter integration between Zendesk and ...

MiCores: Enabling cutting-edge research through efficient service

The Biomedical Research Core Facilities (BRCF) are moving ahead with MiCores.  MiCores is an online system from iLab Solutions design...

Employee Engagement Survey - Why Bother?

by Cindy Leavitt We all have been pinged several times to fill out the Employee Engagement Survey and, if you are like me, you have i...

Tell me a story!

by Michael Warden The article below from SlideShare (who often puts out very informative tidbits for those that present often) shares s...

What Informatics is and isn't

Informatics is a term that I hear almost daily but struggle to understand.   None of the definitions I have researched adequately describe ...