Kindness and Gratitude through Grief

- Posted by Cindy Leavitt Two weeks ago, the merger of MSIS with MCIT was officially announced. This has been anticipated for months and...

What’s recently changed in ZenDesk?

-- Gray Carper (gcarper@med.umich.edu)  Our Change Management process produced two small adjustments to ZenDesk last week that I’d l...

- Submitted by Cindy Leavitt Several people have asked me why I started writing this blog. The short answer is that it is a small way ...

MSIS part of team that takes top prize at “Hacks” 2016

By Stephanie Dascola, sdascola@umich.edu Sponsored by U-M CIO Laura Patterson, Hacks with Friends is a spirited two day event where par...

My Personal Restorative Ecosystem

- contributed by Cindy Leavitt I made it through last week using my personal restorative ecosystem. The glow of my fabulous recent ...

How well is MSIS serving you?

-- Gray Carper (gcarper@med.umich.edu)  Performance & Improvement Management has launched the latest round of MSIS' quarte...

Announcing a new MSIS Billing Service - Hamilton!

by Michael Warden and Lyn Victorio MSIS is rolling out a new monthly Billing Service that allows for an improved experience for customer...

Field Agents, Depot, Dispatchers - oh my! Transforming our Device Support Teams

- Michael Warden Today in Zendesk you will start to see the implementation of a set of changes to how our Device Support Agents (DSAs)...

Announcing the NBME Exam Support Service (aka: Elf on a Shelf project)

The NMBE Support Service, formerly known as the Elf on a Shelf project, improved the way that MSIS delivers and supports the 3rd and 4t...

SUI visual indicators have evolved!

-- Gray Carper (gcarper@med.umich.edu) Through our Subsequent Update Interval SLCs , we’ve committed to writing public updates once...

Tramping through Water

- Cindy Leavitt My husband, Mark, and I chose to complete the Routeburn Track based on our desire to see the amazing vistas advertis...