While we're talking about Zendesk...

-- Tony Markel

Today, I am passing the torch of Zendesk product management to Dan Kugler.  Dan has worked for nearly every IT organization at the University of Michigan.  Most recently, he worked as a Neighborhood IT manager with ITS.

There is an uncanny similarity, no? 

Dan will be managing the product in a way I could not as a Service Manager.  I'm excited to see what comes next.