Solutioneering: Serving the Citizens

Some of us excel at hardware, some at software, some shape services and others products. Some work with data; some with people.  Some ca...

Don't Be a Fragilista

One thing about a collaboration space is: you hear things not intended for you.  This can be good or bad.  About a couple months ago, I ov...

INVESTing in good stories

In April, we shared an overview of the User Stories element of the Michigan Agile Philosophy (MAP) .  That post provided an overview of h...

Taking a swag at Resource Management and announcing a couple positions.

Preamble... Recently, we created the Delivery team within MSIS which is a combination of the Solutions Center, Data Management Services...

We Don't Need to be Best Pals, But...

Have you ever worked in a team in which everyone got along so well that you wanted to hang out together after work too?  Maybe you do now....

Keeping our Karma While Leaving Zendesk

Admit it, you've got the song stuck in your head at this moment. Zendesk is woven into the DNA of our Service Delivery Model. Bec...

One week left for the Employee Engagement Survey!

As a reminder, the 2014 Employee Engagement survey is open through this Friday, May 16.  We've had a lot of groups report back at...

Software Delivery – Staffing Strategy

The software delivery organization has a vision for how we expect the staffing of the organization to evolve.  There are two parts t...

Recession Proof?

Years ago, when my father was still an attorney, he invested in a friend’s business.  It provided temporary clerical and light i...

Finding Enlightenment - Zendesk and What it means to MSIS and our Customers

Before enlightenment; chop wood, carry water. After enlightenment; chop wood, carry water. - Buddha Zendesk has provided us with c...

MiHarbor launched

MSIS is excited to announce the beginning of the MiHarbor deployment across the Medical School!  MiHarbor is a complete end-to-end de...