Watch an A3 Evolve From Start to "Finish"

-- Tony Markel I recently got to a good point with an A3 and wondered what it would look like if you could step back and forth in time to...

MSIS NPS Survey Results: Quarter 2 2016

-- Gray Carper (gcarper@med.umich.edu) Performance & Improvement Management recently closed another round of our periodic cu...

Dispatchers, Field Agents, and Depot Technicians, OH MY!

Introducing an improvement on the services provided from our Device Support teams. The project was known as IKEA: At the Elbow support im...

Diversity, Equity, and Inclusion (DEI)

By Jermaine “JD” Jordan What is DEI? Many times a week I travel from the Medical School to the University’s hospitals and clinics. ...

How well is MSIS serving you?

-- Gray Carper (gcarper@med.umich.edu)  Performance & Improvement Management has launched the latest round of MSIS' quar...

Moving from mind-numbing to engaging meetings

Submitted by: Cindy Leavitt London Liberating Structure User Group-www.meetup.com/LondonLS-User-Group/ How many ...

The Service Desk has a new number!

I am so happy to announce that starting June 1st at 9:00 am, the UMHS Service Desk and MLearning will have a single phone number.  936-8...

Establishing Habits to Increase Energy and Effectiveness

Posted by: Cindy Leavitt I have been struggling to write my blog this month and I realized that by shifting my personal expectation fro...