I am so happy to announce that starting June 1st at 9:00 am, the UMHS Service Desk and MLearning will have a single phone number. 936-8000. The MSIS Service Desk number 763-7770 which has served us well for so many years will forward over to 6-8000. Additionally, the MLearning Help Desk line at 615-5146 will also be moved over to 6-8000 in a further move to reduce the number of places where our customers need to go for help.
What's changing for our customers?
- The old numbers will still continue to work but will forward over to 6-8000.
- All customers will notice a new phone menu, which is detailed below:
- Welcome to the Service Desk. Your call may be recorded for quality purposes. As of June 1, our menu options have changed.
- If you are calling about MiChart, providers press 4 and other roles press 1.
- If you are calling about other clinical applications, press 2.
- If you are calling about non-clinical applications, passwords, or IT devices, press 3.
- After they press 3:
- If you are calling about account-related issues, including password resets and multi-factor authentication, press 1.
- For MLearning, press 2.
- For all other technology issues, please press 3.
- Customers can still contact us through msishelp@umich.edu, or through mcitservicedesk@med.umich.edu (either one works)
- The hours of support for MSIS services are still 7am-7pm M-F. Although someone is available on 6-8000 around the clock for Platinum and Gold supported services, the evening/weekend staff will submit a ticket to MSIS for resolution the next business day.
I am so proud of what this team has done in the last 18 months. Our MCIT and MSIS Service Desk staff have been working so hard to learn from each other. Everyone on the team had to learn how to do two different jobs. And they did without shutting down operations. In fact, they did it while we were still growing and getting busier than ever.
I don't know what I did to deserve such a great team, but I'm truly proud to be a part of it.
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