Feedback is “Actually” a Gift

-- Cindy Leavitt For me, getting feedback, especially criticism, used to be the equivalent of taking a direct gut punch. The intense sha...

A book currently influencing my thoughts and actions

I once worked for a brilliant man in the mid-late 90's.  He was an executive vice president of a manufacturing company. His strengths we...

The Power of Written Positive Intentions

-- Cindy Leavitt One of the most valuable tools I have in getting clarity about what I want to achieve, removing apprehension about movi...

New Line of Business ticket field available in ZenDesk

-- Gray Carper (gcarper@med.umich.edu) You may have noticed a new Line of Business field in ZenDesk tickets… ...and wondered ...

Improving Problem Management

- by Michael Warden Last year, we launched the Problem Management process within our Service Delivery Model at MSIS. Problems, the commo...

From Fear to Freedom

-- Cindy Leavitt My most common fear is failing and looking bad to others. It goes across all parts of my life, from work to fami...

Open.Michigan Alum Makes Forbes List

Congrats to Reda Jaber (@redjaber), who was recently named in Forbes Magazine's list of Top 30 Under 30 in Healthcare . He was an Open....

Building a Virtuous Organization

-- Cindy Leavitt  When I joined the Medical School Information Services (MSIS) in May 2011, I was excited about the opportunity to crea...