MSIS Virtual Servers - Request Management Meeting Survival Guide

-- Tony Markel

So, you've been asked to attend one of the Virtual Server request management meetings to talk about your request.  It may seem like a road block at first, but these meetings are the physical embodiment of "What if we forgot about process for a moment, and got everyone we needed in one room for 15 minutes to sort this out?"  These gatherings align with our strategies to utilize resources effectively, and provide high-value soultions.  It also reinforces our values of collaboration and rigor.

It also helps get you the solution you need faster.

To speed things along, please refer to these tips when you attend.

Tip #1: Be prepared to answer questions related to your domain.

We really want to get at the heart of the problem you're working on.  We want to hear about it without the filter of Information Technology speak.  While we may be computer geeks, we really do want to know if you're using statistical methods to predict cancer rates in under-served populations, or developing an innovative way to research ion channel transport to aid in drug discovery, or using learning informatics to assist in the design of next-generation teaching methods for medical students. Knowing your mission, your problem, and your processes, helps us find the solution that will provide you with the best value for your hard-earned budget.

Tip #2: We love Lean.  If you have an A3 or other artifact, bring it! 

We are privileged enough to work in a health system that values Lean problem solving techniques. It's a rigorous methodology that produces real value for the Health System.

Tip #3: Know your audience, and how you expect them to interact with your solution.

Are you working with physicians in the Phillipines? Collaborating with chemists in Cologne? Surveying Students in the School of Social Work? Badgering Bioinformaticists in BSRB?  Knowing who you need to reach, and where you need to reach them helps us provide the right solution to the right people, safely and securely.

Tip #4: Know your data

One of the core values of our service is to reduce risk.  This is the risk of running equipment in labs and offices, but it also extends to sensitive, regulated information.  We can help you find the right solution compatible with the regulatory agencies that demand compliance with their policies.

Tip #5: Remember, we're here to help

More Information:

UMHS Knowledge Base: https://wiki.umms.med.umich.edu/x/wgELBg