Service Tip: Checking on related requests

- A PIM tip by Michael Warden In our last review of our Code Blues we had an interesting item come up.  A user was frustrated when they...

New position posted - Service Desk Agent

Be a part of the solution! Last week our resource management group approved a new Service Desk position in MSIS.  I'm happy to ...

Winds of Change - Part 1: Lean & BPM

By Tom Bellinson I've been in a blogging rut lately, but I'm about to come out of it with a vengeance.  First, a bit of backgrou...

Getting to the right problem statement in an A3

For those of you that are in favor of A3 problem solving methods or for those of you that are experimenting in your daily work... or perha...

Resource Management Group Updates: Two new opportunities!

As some of you may have been tracking in this blog, the resource management group has been meeting and working on process to put rigor aroun...

Focus.

-- Tony Markel Alternative Title: Squirrel! I suffer from lack of focus sometimes.  Okay, a little more than sometimes.  When life i...

Gemba Walking in the Cloud

-- Tony Markel When our colleagues request storage or virtual machines from us, sometimes it happens in a day. Sometimes is takes as ...