-- Tony Markel
Recently, the virtual server team passed a significant milestone. It's been one year since we established a small cross-functional team to evaluate and govern Virtual Server requests. The goal is to provide customers with a more consistent, and timely service that encourages customers to use existing services they may or may not be aware of. We ask a lot of questions of ourselves and our customers, and the result, rather that being a bottleneck to service, is one of acceleration and performance.
Virtualization Service Snapshot
How did we do it?
- Communicated the Service Strategy to the Team every time we met
- Listened to our customers unique needs on every ticket
- Asked questions as a group with the customer present
- Empowered team members and stakeholders to make the process better
- Produced consistent output in the form of a Statement of Work
- Used Lean Huddles both physically and virtually to maintain momentum on complex requests
- Recognized progress and effort towards goals
What’s Next?
- Integrating complex storage requests
- Accelerating Security and Overall Compliance through
- Standard Work
- Standard Configurations
- Finding Compliant Alternatives
- Flexible Application of Standard Practice
If you see one of these fine folks in your journeys, give them a high-five: Zack Munce, Joe Fodor, Bruce Taylor, Javan Thompson, Len Merritt, Buzz Nau, Sue Boucher, Stratos Kotzabassi, Lyn Victorio, Gray Carper, David Glaser, Jonathan Mills, Jack Kufahl, and let's not forget Sarr Blumson.
Well done, virtual server team!
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