-- Tony Markel
Zendesk recently introduced Insights to our ticketing system. Insights is a tighter integration between Zendesk and GoodData. We've enjoyed using GoodData reports with Zendesk in the past, by going to GoodData directly. With Insights, we get the same functionality we had in GoodData, but with the ability to view and transform reports right in the Zendesk interface. Below is an introduction to some of the benefits of Insights.
What's New?
In the gif below you'll see what you can expect out of Zendesk Insights. To get there, from the left hand side of the screen, select the reporting (
) icon, click on the Insights Tab, and select the Insights - View Only project. You'll be able to modify and view the pre-built reporting.
In the gif below you'll see what you can expect out of Zendesk Insights. To get there, from the left hand side of the screen, select the reporting (
) icon, click on the Insights Tab, and select the Insights - View Only project. You'll be able to modify and view the pre-built reporting.
That's nice and all, but what if I want to create my own reports?
If the canned reporting isn't good enough, use the My Dashboard project to create your own reports. You can learn more about them on the Zendesk Insights page. If you like the comfort of GoodData, you can always click the GoodData link at the upper-right of the Insights reports.
But what about all this other stuff?
There are reports and dashboards that we migrated from GoodData. Please consult with the Performance Improvement and Management team before changing reports that don't show up under My Dashboard. Luckily, Insights has auditing and versioning, so we can always roll back a report to a previous verison.
As always, if you have questions, please contact msishelp@umich.edu and reference Zendesk Insights.
This is very interesting stuff! Good Data is nice but this looks great!
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