A Time of Reflection and Gratitude

-- Cindy Leavitt Last Friday, the MSIS managers met to look back at the last year and reflect and share what we were   grateful fo...

Happy Holidays from LDP and MSIS Marketing and Communications!

MSIS NPS Survey Results: Quarter 3 2015

-- Gray Carper (gcarper@med.umich.edu)   Performance & Improvement Management recently closed another round of our periodic cus...

Strategies for support conversations with speakers of World Englishes

-- Gray Carper (gcarper@med.umich.edu) 我識講兩個語言. 英文係我嘅本族語, 不過八年前我開學廣東話... Wait! Wrong language! Let's try this again: ...

Embiggening our Workflow Support

Alison Ulicny (Yoo-lis-nee) Product and Application Manager Gamera (ga-meh-ra) - The Service's Mascot! Today, I'm officia...

Qualtrics has been TTO'd!

- Michael Warden TTO for Qualtrics As of this Thursday, MSIS has approved a Transition to Operations (TTO) Design Package for Qualtric...

Who's Afraid of the Big Bad Wolf? Not us!

--Monica Webster (websterm@umich.edu) The Process Improvement Group (PIG) has been active since February of 2012. Since that ti...

New Flu Vaccine Policy

Per NCRC Community News & Announcements: Please submit your flu shot documentation to Susan Niepoth or Susie Moore to receive a sticker....

While we're talking about Zendesk...

-- Tony Markel Today, I am passing the torch of Zendesk product management to Dan Kugler.  Dan has worked for nearly every IT organizat...

Automations, Macros and Triggers - oh my!

by Michael Warden MSISers - As you all know, Zendesk is a critical tool in our workflow for providing great service.  And, as many of...

The Glove Box - Secure Analysis Environments

I hate being a blocker to research. One of the common themes I run into when providing services for research is one of data sensitivity....

Help Me Now @ Taubman Health Sciences Library is now Open!

I'm happy to announce that we have opened the Help Me Now office on the 5th floor of the newly renovated Taubman Health Sciences Libr...

How well is MSIS serving you?

-- Gray Carper (gcarper@med.umich.edu)  Performance & Improvement Management has launched the latest round of MSIS' quarter...

Announcing the IVAC Aperio Image Capture System

MSIS is pleased to announce the availability of the IVAC (InVivo Animal Core) Aperio Image Capture System (IVACICS). The ULAM IVAC team has...

MSIS Virtual Servers - Request Management Meeting Survival Guide

-- Tony Markel So, you've been asked to attend one of the Virtual Server request management meetings to talk about your request.  ...

The AVnatomy of the remodeled Taubman Health Sciences Library

Photo taken in the months before the start of the renovation After the renovation Since my very first day as the Audiovisual Ser...