Organizational Change with Transparency and Inclusion

The deputy CIO heard about my session on   removing blame   and requested that I facilitate the session with the management team. During ...

Winds of Change - Part 3: A Fanatic's View of BPM

by Tom Bellinson Let me just start this post by confessing that I am passionate about business process management (BPM) and its potentia...

Jim Knox, A Caring Legacy

Jim Knox was a friend and employee when I was in charge of Campus Computing Sites. He was an easygoing soul who didn't seem the lea...

A Good Change

Winds of Change Kaizen, or Japanese for "a good change" is the Lean concept of continual improvement at all levels.  This we...

Solutioneering: Innovation and getting it done another way

It is easy for so many of us to solve an incident with a canned default answer of : The only thing we can do is rebuild your machine, I...

New Position Posted- Security Analyst

Someone has to be the bearer of bad news. At the last resource management group meeting a new Security Analyst position in MSIS was ...

Winds of Change - Part 2: Lean Thinking

-- By Tom Bellinson In the last (ahem!) exciting episode of Winds of Change, I offered an overview and brief history of lean.  This time...

Service Tip: Checking on related requests

- A PIM tip by Michael Warden In our last review of our Code Blues we had an interesting item come up.  A user was frustrated when they...

New position posted - Service Desk Agent

Be a part of the solution! Last week our resource management group approved a new Service Desk position in MSIS.  I'm happy to ...

Winds of Change - Part 1: Lean & BPM

By Tom Bellinson I've been in a blogging rut lately, but I'm about to come out of it with a vengeance.  First, a bit of backgrou...

Getting to the right problem statement in an A3

For those of you that are in favor of A3 problem solving methods or for those of you that are experimenting in your daily work... or perha...

Resource Management Group Updates: Two new opportunities!

As some of you may have been tracking in this blog, the resource management group has been meeting and working on process to put rigor aroun...

Focus.

-- Tony Markel Alternative Title: Squirrel! I suffer from lack of focus sometimes.  Okay, a little more than sometimes.  When life i...

Gemba Walking in the Cloud

-- Tony Markel When our colleagues request storage or virtual machines from us, sometimes it happens in a day. Sometimes is takes as ...