updates to our support tracking system

Kudos to Tony Markel and those involved with getting the updates to ZenDesk implemented. We have a new look and feel to work with as well as some added functionality that will help facilitate our procurement processes. This was an upgrade that we attempted earlier but the feedback from the staff was that it was not ready for our use yet. Working with the vendor and through our prioritization process we made headway and are happy to have the new underpinning framework in place to help ongoing efforts.  Detailed release notes on this can be found in our documentation . It is always an under appreciated project that has to touch on both process development and technologies but this is looking good on both. Thanks.