TTO for Qualtrics
As of this Thursday, MSIS has approved a Transition to Operations (TTO) Design Package for Qualtrics. There wasn't a major project pushing us to do this TTO work, but as a component used across many parts of MSIS and the UMHS, it was good to opportunistically move the maturity for this particular investment up a touch. Via a ticket, the PIM group took the lead on drafting and getting approval for the various aspects of the Design of our support of Qualtrics and, by doing so, cleaned up some compliance and security documentation, improved the clarity of how we support the tool, and addressed some outstanding questions of how best to help our customers reset passwords or get help. And now - with an approval in place - we have a better picture of how Qualtrics fits in our service delivery model. It took longer than we would have liked; however, the investment was relatively low and now we've improved our understanding and our readiness to support the tool, which is the point of TTO.
What is Qualtrics?
For the past number of years, the Qualtrics survey-building tool has been available to faculty, staff, and students across the University. Qualtrics was originally provided after the greater university recognized that individuals across the University of Michigan were buying accounts with SurveyMonkey (and other survey tools) and that a site license for a single product would save everyone money while offering more valuable tools and features. Today, Qualtrics is leveraged highly across many different units - or 'brands' - within the University. At the Health System, we use the product through the UMHS brand, located at http://umichumhs.qualtrics.com. This tool - used for creating and collaborating on surveys - plays an important role not just in gathering information but also in analyzing and distributing reports through email or nicely formatted Word, Powerpoint, Excel documents.
For the past number of years, the Qualtrics survey-building tool has been available to faculty, staff, and students across the University. Qualtrics was originally provided after the greater university recognized that individuals across the University of Michigan were buying accounts with SurveyMonkey (and other survey tools) and that a site license for a single product would save everyone money while offering more valuable tools and features. Today, Qualtrics is leveraged highly across many different units - or 'brands' - within the University. At the Health System, we use the product through the UMHS brand, located at http://umichumhs.qualtrics.com. This tool - used for creating and collaborating on surveys - plays an important role not just in gathering information but also in analyzing and distributing reports through email or nicely formatted Word, Powerpoint, Excel documents.
How is it used here?
At MSIS, we use Qualtrics throughout the entire breadth of our service model, from our MSIS Project Requests on the MSIS Website through our NPS surveys to evaluate how our service is performing. The tool is used heavily by researchers, by administrative staff, and by our academic support staff doing assessments and was even used to do the vote on the new medical student curriculum. Support is provided through a mix of self-service education through Qualtrics University (http://www.qualtrics.com/university/researchsuite), some basic documentation we have provided in the UMHS KnowledgeBase, communities of users across the university, and through highly skilled experts with Qualtrics, such as Eric Weimer within the PIM group.
At MSIS, we use Qualtrics throughout the entire breadth of our service model, from our MSIS Project Requests on the MSIS Website through our NPS surveys to evaluate how our service is performing. The tool is used heavily by researchers, by administrative staff, and by our academic support staff doing assessments and was even used to do the vote on the new medical student curriculum. Support is provided through a mix of self-service education through Qualtrics University (http://www.qualtrics.com/university/researchsuite), some basic documentation we have provided in the UMHS KnowledgeBase, communities of users across the university, and through highly skilled experts with Qualtrics, such as Eric Weimer within the PIM group.
Who needs it?
Many of our users need Qualtrics - though they may not ask for it by name. They often ask us for a custom web application, for help with an email, for help with SurveyMonkey, for Sharepoint, or any variety of other offerings. When we push to see what they are going to use it for - look out for phrases like 'We are just trying to collect data on...' or 'We need everyone to submit ...' - those are often keys to using Qualtrics.
Many of our users need Qualtrics - though they may not ask for it by name. They often ask us for a custom web application, for help with an email, for help with SurveyMonkey, for Sharepoint, or any variety of other offerings. When we push to see what they are going to use it for - look out for phrases like 'We are just trying to collect data on...' or 'We need everyone to submit ...' - those are often keys to using Qualtrics.
If you would like to learn more or review our internal documentation, please take a look at its internal page in our Knowledgebase at the following link: https://wiki.umms.med.umich.edu/x/lYmMBg
Thank you!
Performance & Improvement Management (PIM)
